Easy Returns and Hassle-Free Refunds
At jtlauto.com, we are committed to providing the best shopping experience, whether you purchase from our online store or visit our retail branches. We understand that sometimes you may need to return a product, and we offer a straightforward and customer-friendly return policy to ensure your complete satisfaction.
7-Days Return Policy for Online and In-Store Purchases:
We offer a generous 7-days return and refund option for any product that is in saleable condition, whether you made the purchase online or in-store. If you are not satisfied with your purchase, you can initiate a return within 7 days of receiving the product.
Return at Retail Branches:
For your convenience, you can return products to any of our retail branches with the same terms and conditions as online returns. Our friendly staff at the retail showrooms will guide you through the return process and ensure a seamless experience.
Conditions for Return:
To be eligible for a return and refund, the product must meet the following conditions:
1. The product should be in its original packaging.
2. It should be in saleable condition, meaning it is unused, undamaged, and free from any wear and tear.
3. All original tags, labels, and accessories should be intact.
Return Process for Online Orders:
If you made a purchase through our online store, follow these simple steps for a smooth return process:
Contact our customer support team: Get in touch with our friendly customer support team within 7 days of receiving the product. They will guide you through the return process and assist with any queries you may have.
Pack the product securely: Once your return request is approved, carefully pack the product in its original packaging to ensure safe transportation.
Arrange for shipment: As part of our return policy, we kindly request customers to bear the shipping costs for returning the product to us.
Quality Check and Refund: After receiving the returned product, our team will conduct a quality check. If the product meets the return conditions, we will process your refund to the original payment method, excluding any shipping charges applied during the initial purchase.
Exclusions:
Please note that certain products may not be eligible for return due to hygiene, safety, or other reasons. Additionally, products that fall under the “No longer needed” category may not be eligible for return.
Your Satisfaction, Our Priority:
At jtlauto.com, your satisfaction is our top priority. Whether you shop online or visit our retail branches, we are dedicated to providing you with the highest quality products and exceptional service. If you ever encounter any issues with your order, rest assured that our dedicated support team is here to assist you throughout the return and refund process.
Shop with confidence, knowing that we are here to make your shopping experience enjoyable and worry-free. We look forward to serving you and meeting all your automotive accessory needs. Happy shopping!